Luxury Retail Sales Lead & Brand Experience Coach

Brobston Group; Charlotte (NC); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Marc Jacobs International is seeking a Sales Supervisor at the Charlotte Premium Outlet in Charlotte, NC. The role supports management in driving sales, coaching staff, and delivering outstanding customer experiences while upholding brand standards.

You will lead the floor, maintain a guest-ready environment, and act as a styling resource to customers with deep Marc Jacobs knowledge. Flexibility for evenings, weekends, and holidays is required.

Qualifikationen

• 3+ years' experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Prior leadership experience strongly preferred
• Experience in generating sales, building, and developing client relationships
• Demonstrated verbal and written communication skills
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration - is open to disruptive ideas
• Excellent organizational, follow-up, and time management skills
• Passion for the Marc Jacobs brand and product offering
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

Aufgaben

• Consistently achieve or exceed individual & store sales and other commercial KPIs
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience - all with the goal of driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Open and close the store according to Marc Jacobs procedure
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

Kenntnisse

Retail sales

Leadership

Customer service

Communication

Brand knowledge

Time management

Tools

POS systems

Microsoft Office

Jobbeschreibung

Marc Jacobs International is seeking a Sales Supervisor at the Charlotte Premium Outlet in Charlotte, NC. The role supports management in driving sales, coaching staff, and delivering outstanding customer experiences while upholding brand standards.

You will lead the floor, maintain a guest-ready environment, and act as a styling resource to customers with deep Marc Jacobs knowledge. Flexibility for evenings, weekends, and holidays is required.