Store Lead – Luxury Fashion & Client Experience

Marc Jacobs; Commerce (CA); Presencial; USD 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on MJ products

401k matching

Medical, dental, and vision insurance

Paid holidays and vacation time

Descripción de la vacante

Marc Jacobs International in Commerce, CA seeks a Sales Supervisor to support store leadership, drive sales, coach staff, and deliver exceptional customer experiences. You will help implement company policies, mentor the team, and ensure store standards are met.

Ideal candidate has 3+ years in retail with leadership experience, strong communication, and passion for the Marc Jacobs brand. Flexibility to work evenings, weekends, and holidays is required.

Formación

• 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales, building, and developing client relationships.
• Demonstrated verbal and written communication skills.
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations.
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs.
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas.
• Excellent organizational, follow-up, and time management skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills including operating a POS and navigating Microsoft Office suite.
• Must have flexibility to work a retail schedule including evenings, weekends and holidays.

Responsabilidades

• Consistently achieve or exceed individual & store sales and other commercial KPIs.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves.
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling Expertise, seasonal trends and product knowledge.
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.

Conocimientos

Retail experience

Leadership

Sales generation

Communication skills

Customer service

Entrepreneurial spirit

Creativity

Organization

Brand/product knowledge

POS / MS Office

Herramientas

POS system

Microsoft Office

Descripción del empleo

Marc Jacobs International in Commerce, CA seeks a Sales Supervisor to support store leadership, drive sales, coach staff, and deliver exceptional customer experiences. You will help implement company policies, mentor the team, and ensure store standards are met.

Ideal candidate has 3+ years in retail with leadership experience, strong communication, and passion for the Marc Jacobs brand. Flexibility to work evenings, weekends, and holidays is required.