Luxury Fashion Sales Supervisor — Lead & Elevate Experience

Brobston Group; Tulalip Bay (WA); On-site; USD 25,000 - 26,000; Full time

Job summary

Marc Jacobs International in Tulalip, WA is seeking a Sales Supervisor at the Seattle Premium Outlet to support management in daily store operations, drive sales, and deliver exceptional customer experiences. The role requires leadership, coaching, product knowledge, and the ability to build client relationships, while ensuring brand standards and policy adherence.

Candidates should have 3+ years in retail with strong communication, flexibility to work evenings, weekends, and holidays, plus

Qualifications

• 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
• Prior leadership experience strongly preferred
• Experience in generating sales, building, and developing client relationships
• Demonstrated verbal and written communication skills

Responsibilities

• Consistently achieve or exceed individual & store sales and other commercial KPIs
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience - all with the goal of driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Open and close the store according to Marc Jacobs procedure
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

Skills

Customer service

Leadership

Sales skills

Communication

Tools

POS system

Microsoft Office

Job description

Marc Jacobs International in Tulalip, WA is seeking a Sales Supervisor at the Seattle Premium Outlet to support management in daily store operations, drive sales, and deliver exceptional customer experiences. The role requires leadership, coaching, product knowledge, and the ability to build client relationships, while ensuring brand standards and policy adherence.

Candidates should have 3+ years in retail with strong communication, flexibility to work evenings, weekends, and holidays, plus