Premium Outlet Sales Lead — Luxury Brand Experience

Marcjacobs; Merrimack (NH); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Employee discounts on Marc Jacobs

Benefits package (medical, dental, and

Descripción de la vacante

Marc Jacobs International seeks a Sales Supervisor for the Merrimack Premium Outlet in Merrimack, NH. This role supports management in daily operations, drives sales, delivers exceptional customer experiences, and coaches the team.

Responsibilities include leading the sales floor, enforcing brand standards, clienteling, and ensuring guest readiness. Evening/weekend/holiday availability is required. Strong communication and organizational skills are essential.

Formación

• 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales, building, and developing client relationships.
• Demonstrated verbal and written communication skills.
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations.

Responsabilidades

• Consistently achieve or exceed individual & store sales and other commercial KPIs.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves.
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge.
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Open and close the store according to Marc Jacobs procedure.
• Ensure both the sales floor and stockroom are well-organized.
• Adhere to all company policies and procedures.

Conocimientos

Retail experience

Leadership

Client relationships

Communication

Organizational skills

Herramientas

POS system

Microsoft Office

Descripción del empleo

Marc Jacobs International seeks a Sales Supervisor for the Merrimack Premium Outlet in Merrimack, NH. This role supports management in daily operations, drives sales, delivers exceptional customer experiences, and coaches the team.

Responsibilities include leading the sales floor, enforcing brand standards, clienteling, and ensuring guest readiness. Evening/weekend/holiday availability is required. Strong communication and organizational skills are essential.