Luxury Retail Sales Associate – Personal Styling & Omni‑Channel

kate spade new york; Chesterfield (MO); Vor Ort; USD 25.000 - 42.000; Vollzeit

Zusammenfassung

Coach is a global fashion house known for its modern luxury aesthetics and inclusive spirit. The Sales Associate role places you on the front line, delivering an elevated shopping experience and helping clients discover pieces that express their individual style.

You will meet personal and store sales goals, support daily store operations, and participate in omni-channel selling across in-store and online channels.

Qualifikationen

• 1+ years of sales experience; luxury retail preferred.
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency.
• Luxury retail background, social media savvy, and experience with live-stream shopping or video demos (preferred).
• Ability to work in a fast-paced environment.

Aufgaben

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor, manage multiple customers, and adapt selling techniques.
• Complete daily operations including cash wrap, inventory processing, and visual merchandising.
• Keep sales floor and stockroom organized; follow POS and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in required areas and foster a collaborative environment.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback and maintain a calm, professional demeanor.

Kenntnisse

Sales experience

English proficiency

Luxury retail experience

Social media savvy

Clienteling & data acquisition

Tools

POS operation

iPad/Laptop usage

Mobile POS

Walkie-talkie

Jobbeschreibung

Coach is a global fashion house known for its modern luxury aesthetics and inclusive spirit. The Sales Associate role places you on the front line, delivering an elevated shopping experience and helping clients discover pieces that express their individual style.

You will meet personal and store sales goals, support daily store operations, and participate in omni-channel selling across in-store and online channels.