Luxury Retail Sales Associate — Elevate Client Experiences

Coach; Clarksburg (MD); On-site; USD 42,981,000 - 69,486,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, seeks a Sales Associate in Maryland to deliver elevated luxury shopping experiences and meet store sales goals. You will support daily store operations while blending luxury service with omni-channel selling to drive brand loyalty.

Join a fast-paced team with opportunities to engage clients, utilize mobile POS, and contribute to visual merchandising and inventory tasks. Flexibility for schedule including nights and weekends is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Skills

Sales experience

English proficiency

Customer focus

Live-stream shopping

Tools

POS operation

iPad/Mobile POS

Job description

Coach, a global fashion house, seeks a Sales Associate in Maryland to deliver elevated luxury shopping experiences and meet store sales goals. You will support daily store operations while blending luxury service with omni-channel selling to drive brand loyalty.

Join a fast-paced team with opportunities to engage clients, utilize mobile POS, and contribute to visual merchandising and inventory tasks. Flexibility for schedule including nights and weekends is required.