Luxury Fashion Sales Associate: Elevate Customer Experience

Coach; Lutz (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Coach is a global fashion house known for luxury retail experience and a focus on personalized service. The Sales Associate will deliver an elevated shopping experience, meet sales goals, and support daily store operations while upholding brand standards and omni‑channel selling.

The role emphasizes relationship building, fashion expertise, and the ability to adapt selling techniques to business needs in a fast-paced environment.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS systems, iPad/laptop, and mobile POS.
• Strong English proficiency.
• Luxury retail background with social media savvy is preferred.
• Ability to work in a fast-paced environment.
• English proficiency required (EU note).

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through personalized styling and product expertise.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor, manage multiple customers, and adapt selling techniques.
• Complete daily tasks (cash wrap, inventory processing, replenishment, merchandising) while maintaining standards.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, manage product movement.
• Assist teammates in other areas as required.
• Foster a collaborative environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

English proficiency

Clienteling & data capture

Social media familiarity

Live‑stream shopping

Job description

Coach is a global fashion house known for luxury retail experience and a focus on personalized service. The Sales Associate will deliver an elevated shopping experience, meet sales goals, and support daily store operations while upholding brand standards and omni‑channel selling.

The role emphasizes relationship building, fashion expertise, and the ability to adapt selling techniques to business needs in a fast-paced environment.