Luxury Retail Sales Associate: Clienteling & Style

Tapestry (Coach/Kate Spade); San Marcos (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Coach, a global luxury fashion brand, is seeking a Sales Associate to deliver an elevated shopping experience and meet personal and store sales goals. The role blends luxury retail service, omni-channel selling, and teamwork to drive brand loyalty.

The position emphasizes brand knowledge, customer relationships, and active participation in store operations while maintaining high energy and professional demeanor on the sales floor.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.

Skills

Sales experience

English proficiency

Customer service

POS operation

Tools

POS systems

Job description

Coach, a global luxury fashion brand, is seeking a Sales Associate to deliver an elevated shopping experience and meet personal and store sales goals. The role blends luxury retail service, omni-channel selling, and teamwork to drive brand loyalty.

The position emphasizes brand knowledge, customer relationships, and active participation in store operations while maintaining high energy and professional demeanor on the sales floor.