Luxury Brand Sales Associate: Clienteling & Service

Tapestry (Coach/Kate Spade); Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Coach is a global fashion house known for luxury retail excellence and personalized service. The Sales Associate will deliver an elevated shopping experience, meet sales goals, and support daily store operations.

The role blends luxury retail, omni‑channel selling, and team collaboration to drive brand loyalty and revenue. The position requires flexible scheduling including nights and weekends.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

English proficiency

Walkie-talkie use

Mobile POS

Luxury retail

Social media savvy

Live-stream shopping

Clienteling

Data acquisition

Tools

iPad

Laptop

Live-stream platforms

Job description

Coach is a global fashion house known for luxury retail excellence and personalized service. The Sales Associate will deliver an elevated shopping experience, meet sales goals, and support daily store operations.

The role blends luxury retail, omni‑channel selling, and team collaboration to drive brand loyalty and revenue. The position requires flexible scheduling including nights and weekends.