Luxury Sales Associate: Style & Clienteling Pro

FashionUnited; Boston (MA); On-site; USD 20,664 - 33,062; Full time

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury retail setting. You will meet personal and store sales goals while supporting daily store operations and contributing to a premium customer journey.

The role blends luxury retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue. Flexibility for nights, weekends, and peak periods is required.

Qualifications

• 1+ years of sales experience in luxury retail or equivalent; knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• Strong English language proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through personalized styling and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize POS, clienteling tools, and social platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.

Skills

Luxury retail experience

Fashion trend knowledge

Clienteling and data acquisition

Social media savvy

Live-stream shopping experience

Cross-selling and upselling

Strong English proficiency

Tools

POS operation

Mobile POS

Walkie-talkie use

Read price/release sheets

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury retail setting. You will meet personal and store sales goals while supporting daily store operations and contributing to a premium customer journey.

The role blends luxury retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue. Flexibility for nights, weekends, and peak periods is required.