Luxury Sales Associate: Clienteling & Style

FashionUnited; Carlsbad (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Job summary

Coach is a global fashion house known for luxury retail experiences and clienteling excellence. The Sales Associate will deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations in a fast-paced environment.

The role blends luxury‑retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue, requiring strong English skills and ability to work flexible hours, including nights and weekends.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS).
• Luxury retail background, social media-savvy, live-stream shopping or video demos, clienteling and data acquisition skills.
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Skills

Sales experience

POS proficiency

Luxury retail

Social media savvy

English proficiency

Tools

POS operation

Job description

Coach is a global fashion house known for luxury retail experiences and clienteling excellence. The Sales Associate will deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations in a fast-paced environment.

The role blends luxury‑retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue, requiring strong English skills and ability to work flexible hours, including nights and weekends.