Luxury Retail Sales Associate – Clienteling & Style

Tapestry (Coach/Kate Spade); Washington (Washington County); On-site; USD 36,000 - 55,000; Full time

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and help meet personal and store sales goals while supporting daily store operations. This role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.

Represent Coach as a brand ambassador, build lasting client relationships through styling and product expertise, drive sales through cross-selling and tailored recommendations, and participate in brand

Qualifications

• 1+ years of sales experience (luxury retail preferred) or equivalent education/experience
• Experience with POS operation, basic computer proficiency (iPad/laptop)
• Strong English proficiency
• Ability to work in a fast-paced environment
• Luxury retail background, social media savvy (preferred)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain energy on the floor and manage multiple customers with adaptable selling techniques
• Complete daily operations (cash wrap, inventory processing, replenishment, visual merchandising)
• Keep sales floor and stockroom organized; follow policies and asset protection procedures
• Process transactions (purchases, returns, exchanges, online pickups) and support inventory cycles

Skills

Sales

Luxury retail

POS operation

Clienteling

English proficiency

Tools

Mobile POS

iPad

Laptop

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and help meet personal and store sales goals while supporting daily store operations. This role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.

Represent Coach as a brand ambassador, build lasting client relationships through styling and product expertise, drive sales through cross-selling and tailored recommendations, and participate in brand