Luxury Retail Sales Associate - Clienteling & Service

Tapestry (Coach/Kate Spade); Broomfield (CO); On-site; USD 34,000 - 45,000; Full time

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet individual and store goals. You will support daily store operations, utilize POS systems, and engage with clients to drive loyalty and revenue.

In this role you will blend luxury retail service with omni-channel selling, participate in brand initiatives, and collaborate with teammates to maintain an organized, high-energy floor environment while adapting to business needs.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop)
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet individual and store goals. You will support daily store operations, utilize POS systems, and engage with clients to drive loyalty and revenue.

In this role you will blend luxury retail service with omni-channel selling, participate in brand initiatives, and collaborate with teammates to maintain an organized, high-energy floor environment while adapting to business needs.