Luxury Retail Sales Associate - Clienteling & Omni-Channel

Tapestry (Coach/Kate Spade); Skokie (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Coach is seeking a Sales Associate in the Chicago area flagship to deliver elevated, personalized shopping experiences and support daily store operations. You will help meet personal and store sales goals while maintaining brand standards.

This role blends luxury-retail service, omni-channel selling, and teamwork to drive brand loyalty and revenue. 1+ years in luxury retail, strong English, POS experience, and fashion enthusiasm are ideal.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation and basic computer proficiency (iPad/laptop).
• Strong English proficiency; ability to read price/release sheets.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Complete daily operational tasks and maintain organized sales floor and stockroom.

Skills

Customer focus

Sales experience

English proficiency

Luxury retail experience

Social media savvy

Tools

POS system

iPad

Walkie-talkie

Job description

Coach is seeking a Sales Associate in the Chicago area flagship to deliver elevated, personalized shopping experiences and support daily store operations. You will help meet personal and store sales goals while maintaining brand standards.

This role blends luxury-retail service, omni-channel selling, and teamwork to drive brand loyalty and revenue. 1+ years in luxury retail, strong English, POS experience, and fashion enthusiasm are ideal.