Luxury Retail Sales Associate

Tapestry (Coach/Kate Spade); Carlsbad (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Coach is seeking a Sales Support Associate to help drive store success through warm, professional client service at the cash wrap and on the sales floor. You will support the flow of product from receipt to sale, ensuring accurate transactions and an inviting shopping experience.

The role requires a retail mindset, fashion awareness, and the ability to multitask in a fast-paced luxury environment, with flexible scheduling including nights and weekends.

Qualifications

• 1+ years of retail experience, preferably in luxury retail
• Knowledge of fashion trends and market competition
• Excellent communication and customer service skills
• Able to multitask in a fast-paced environment
• Able to lift up to 25 lbs., climb, bend and be on the sales floor
• Proficient with cash register systems and basic computer skills including POS devices

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate POS accurately and manage cash wrap and cash/media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities and respond to customer requests; collaborate with team
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Skills

Customer service

Cash handling

Communication

Tools

Cash register systems

Mobile POS

iPad / Laptop

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to help drive store success through warm, professional client service at the cash wrap and on the sales floor. You will support the flow of product from receipt to sale, ensuring accurate transactions and an inviting shopping experience.

The role requires a retail mindset, fashion awareness, and the ability to multitask in a fast-paced luxury environment, with flexible scheduling including nights and weekends.