Luxury Retail Sales Concierge

Tapestry, Inc.; National Harbor (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to assist customers at the cash wrap and on the sales floor, ensuring accurate transactions and a well-organized store. You will help with stock flow from receipt to sale and support merchandising and customer engagement in a fast-paced luxury setting.

The role requires prior retail experience, strong English communication, and the ability to multitask during peak times, including weekends and evenings.

Qualifications

• 1+ retail experience, preferably luxury retail.
• Knowledge of cash handling and POS systems.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs.
• Operate POS accurately and maintain cash wrap organization.
• Process shipments and organize stockroom; report discrepancies.
• Support stock replenishment and visual merchandising updates.
• Maintain housekeeping and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Stock management

Merchandising

Communication

Tools

POS systems

Mobile POS

iPad/Tablet

Inventory systems

Job description

Coach is seeking a Sales Support Associate to assist customers at the cash wrap and on the sales floor, ensuring accurate transactions and a well-organized store. You will help with stock flow from receipt to sale and support merchandising and customer engagement in a fast-paced luxury setting.

The role requires prior retail experience, strong English communication, and the ability to multitask during peak times, including weekends and evenings.