Luxury Retail Performance Coach (Travel-Ready)

Laurelton Jewelry; Dallas, Northern (TX, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Tiffany & Co. in Dallas is seeking a Retail Learning Coach to partner with store directors, market vice president, and market sales directors to drive sales performance, elevate the client experience, and strengthen leadership and selling capabilities across a designated group of retail locations.

This role leads performance-based coaching initiatives that translate learning programs into measurable on-the-job behaviors and business results.

Qualifications

• 5–8 years of luxury retail sales leadership and people management.
• Proven track record in sales and coaching to improve performance.
• Ability to travel regularly up to 65%.

Responsibilities

• Use business performance metrics to identify coaching opportunities and develop the coaching strategy for the designated group of retail locations.
• Monitor and create coaching plans to improve key performance indicators including sales, AUR, conversion, clienteling activity, appointment-driven business, mystery shop results, and NPS.
• Develop and support 30-60-90-day coaching plans for employees requiring additional development.
• Monitor coaching plan progress weekly and monthly vs. targeted performance metrics and adjust coaching strategies based on results.
• Ensure learning programs are effectively applied and sustained in day-to-day store selling behaviors, client experience, and client development.
• Conduct needs assessments using business results, performance data, in-store observations, and stakeholder feedback.
• Identify learning/skill gaps and develop targeted coaching and learning action plans.
• Design and facilitate sales-floor micro-learnings and skill-building exercises as aligned with Tiffany & Co. North America Retail Excellence.
• Support adoption and grow engagement of the digital e-learning platform, TiffanyWonder.
• Partner with store leadership to execute structured onboarding plans and development milestones.
• Monitor onboarding progress and ensure completion of required learning activities.
• Approach coaching with curiosity and optimism. Recognizing the positive contributions and progress when exhibited.
• Deliver in-the-moment coaching and feedback to client advisors and leaders on the sales floor.
• Observe employee interactions and provide actionable feedback that drives measurable performance improvement.
• Coach to client experience, client development and relationship-building, selling skills, and leadership behaviors.
• Align with store director and team manager on post-store visit action steps and follow-up before the coach’s next visit.
• Support onboarding and assimilation of new retail employees.
• Ensure new hires understand and consistently apply client experience and selling standards.
• Collaborate with store, market, and corporate partners to align coaching priorities with business objectives.
• Share observations, performance trends, and learning needs with leadership teams.
• Motivate and inspire the team to strive for excellence and reach their potential through consistent daily behaviors.
• Strengthen leaders' coaching capabilities by observing one-on-one client advisor monthly meetings and providing feedback on their development conversations and coaching practices.
• Partner with store directors and team managers to create and execute individualized development and performance improvement plans.
• Model a coaching approach that recognizes achievements, reinforces positive behaviors, and promotes continuous improvement.
• Participate in training initiatives and collaborate with the global and central learning team, as well as the market retail learning manager, to ensure successful reinforcement of training program objectives.
• Influence leaders to adopt coaching strategies that improve employee performance, client experience, and business results.
• Support a culture of accountability, learning, and continuous development.

Skills

Luxury retail leadership

Coaching

People development

Sales performance

Client experience

Leadership communication

Tools

Microsoft Office

CRM software

Job description

Tiffany & Co. in Dallas is seeking a Retail Learning Coach to partner with store directors, market vice president, and market sales directors to drive sales performance, elevate the client experience, and strengthen leadership and selling capabilities across a designated group of retail locations.

This role leads performance-based coaching initiatives that translate learning programs into measurable on-the-job behaviors and business results.