Luxury Retail Learning Coach - Multi-Store Leadership

Tiffany & Co.; Washington; On-site; USD 112,000 - 151,000; Full time

Job summary

Tiffany & Co. seeks a Retail Learning Coach to partner with store directors, market leaders, and sales teams to drive sales performance and client experience across designated locations. You translate learning into on-the-floor behaviors that improve KPIs and onboarding success.

The role requires strategic thinking and hands-on execution, inspiring leaders and frontline teams while modeling Tiffany & Co. values: BeCreative & Innovative, Deliver Excellence, Cultivate an Entrepreneurial Spirit.

Qualifications

• 5-8 years of experience in luxury retail sales leadership and people management.
• Passion for luxury retail environments; jewelry / watch expertise is a plus.
• Proven track record in sales, developing client relationships, leading teams, and performance-based coaching.
• Inspiring and trusted leader, able to guide, empower and support teams.
• Demonstrated success improving sales performance and developing employees through coaching.
• Proven experience analyzing retail performance metrics and translating insights into development actions.
• Strong coaching, facilitation, and adult learning capabilities.
• Deep understanding of luxury client experience standards, and relationship-based selling.
• Ability to travel regularly among assigned stores, including overnight travel up to 50% of the time.

Responsibilities

• Deliver in-the-moment coaching and feedback to client advisors and leaders on the sales floor.
• Observe employee interactions and provide actionable feedback that drives measurable performance improvement.
• Coach to client experience, client development and relationship-building, selling skills, and leadership behaviors.
• Align with store director and team manager on post-store visit action steps and follow-up before the coach's next visit.
• Support onboarding and assimilation of new retail employees.
• Ensure new hires understand and consistently apply client experience and selling standards.
• Collaborate with store, market, and corporate partners to align coaching priorities with business objectives.
• Share observations, performance trends, and learning needs with leadership teams.

Skills

Coaching

People management

Sales leadership

Clienteling

Retail analytics

Communication

Influencing

Organizational skills

Tools

Microsoft Office

Job description

Tiffany & Co. seeks a Retail Learning Coach to partner with store directors, market leaders, and sales teams to drive sales performance and client experience across designated locations. You translate learning into on-the-floor behaviors that improve KPIs and onboarding success.

The role requires strategic thinking and hands-on execution, inspiring leaders and frontline teams while modeling Tiffany & Co. values: BeCreative & Innovative, Deliver Excellence, Cultivate an Entrepreneurial Spirit.