Luxury Retail Learning Coach — Elevate Client Experience

Tiffany & Co

Washington, Northern (District of Columbia, KY)

Hybrid

USD 112,000 - 151,000

Full time

2 days ago

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Job summary

Tiffany & Co, a leader in luxury jewelry, is seeking a Retail Learning Coach for the DC region. You will partner with store directors and market leaders to translate learning into measurable on-the-floor impact, elevating client experience and sales performance.

The role blends strategic planning with hands-on coaching across multiple stores. Ideal candidates bring 5–8 years in luxury retail leadership, strong coaching skills, and a proven ability to analyze performance data, drive onboarding,

Qualifications

5-8 years of experience in luxury retail sales leadership and people management.
Passion for luxury retail environments; jewelry/watch expertise is a plus.
Proven track record in sales, developing client relationships, leading teams, and performance-based coaching.
Inspiring and trusted leader, able to guide, empower and support teams.
Demonstrated success improving sales performance and developing employees through coaching.
Proven experience analyzing retail performance metrics and translating insights into development actions.
Strong coaching, facilitation, and adult learning capabilities.
Deep understanding of retail selling behaviors, luxury client experience standards, and relationship based selling.

Responsibilities

Use business performance metrics to identify coaching opportunities and develop the coaching strategy for the designated group of retail locations.
Monitor and create coaching plans to improve key performance indicators including sales, AUR, conversion, clienteling activity, appointment-driven business, mystery shop results, and NPS.
Develop and support 30-60-90-day coaching plans for employees requiring additional development.
Monitor coaching plan progress weekly and monthly vs. targeted performance metrics and adjust coaching strategies based on results.
Ensure learning programs are effectively applied and sustained in day-to-day store selling behaviors, client experience, and client development.
Conduct needs assessments using business results, performance data, in-store observations, and stakeholder feedback.
Identify learning/skill gaps and develop targeted coaching and learning action plans.
Design and facilitate sales-floor micro-learnings and skill-building exercises as aligned with Tiffany & Co. North America Retail Excellence.
Support adoption and grow engagement of the digital e-learning platform, Tiffany Wonder.
Partner with store leadership to execute structured onboarding plans and development milestones.
Monitor onboarding progress and ensure completion of required learning activities.