Luxury Retail Coach: Elevate Sales & Client Experience

Inside Lvmh; Washington, Northern (District of Columbia, KY); Hybrid; USD 112,000 - 151,000; Full time

Job summary

Tiffany & Co. in Washington, DC seeks a Retail Learning Coach to drive coaching across a group of retail locations, translating learning into measurable on-the-job results. The role partners with store directors, market leaders, and teams to reinforce brand standards and onboarding.

Candidate must have a strong luxury retail background, coaching expertise, and ability to influence leaders at multiple levels. Travel up to 50% supports multi-store markets and ongoing development initiatives.

Qualifications

• 5-8 years of luxury retail sales leadership and people management experience.
• Proven track record in sales, developing client relationships, leading teams, and coaching.
• Strong coaching, facilitation, and adult learning capabilities.
• Proficiency with Microsoft Office applications and business reporting tools.

Responsibilities

• Use metrics to identify coaching opportunities and develop strategy for stores.
• Monitor coaching plans and adjust based on results.
• Develop 30-60-90 day coaching plans for employees needing development.
• Deliver in-the-moment coaching and feedback on the sales floor.
• Observe interactions and provide actionable feedback to improve performance.
• Collaborate with leadership to align coaching with business objectives.

Skills

Luxury retail leadership

Coaching

Sales performance

Client experience

People management

Performance metrics

Influencing skills

Tools

MS Office

BI / analytics tools

Job description

Tiffany & Co. in Washington, DC seeks a Retail Learning Coach to drive coaching across a group of retail locations, translating learning into measurable on-the-job results. The role partners with store directors, market leaders, and teams to reinforce brand standards and onboarding.

Candidate must have a strong luxury retail background, coaching expertise, and ability to influence leaders at multiple levels. Travel up to 50% supports multi-store markets and ongoing development initiatives.