Luxury Retail Leader & Client Experience Coach

Samsonite International S.A.; Waipahu (HI); Presencial; USD 55.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career pathing

Work-life balance

Training

Paid time off

Employee Discount

401(k) with company match

Comprehensive benefits package

Descripción de la vacante

TUMI is seeking an Associate Manager to join the Retail team in a dynamic luxury environment. You will build and maintain strong client relationships while driving sales and ensuring service excellence that reflects the brand ethos.

The role requires leadership in training, coaching, and maintaining store standards, with a focus on KPI achievement and client experience. You will collaborate with team members to deliver world-class service, manage client books, and participate in events and

Formación

• Experience in luxury retail environments is highly preferred.
• Proven ability to meet and drive sales goals and key performance indicators.
• Flexible availability including nights, weekends, mornings and holidays.

Responsabilidades

• Meet and exceed personal sales and KPI metrics.
• Lead and develop store associates through training and coaching.
• Coach and provide feedback using roleplay and development plans.
• Maintain visual merchandising and deliver an outstanding client experience.
• Build strong client relationships and reflect the brand ethos in every interaction.
• Ensure payroll accuracy and adherence to store policies and procedures.

Conocimientos

Client service

Sales leadership

KPI focus

Communication

Luxury retail

Descripción del empleo

TUMI is seeking an Associate Manager to join the Retail team in a dynamic luxury environment. You will build and maintain strong client relationships while driving sales and ensuring service excellence that reflects the brand ethos.

The role requires leadership in training, coaching, and maintaining store standards, with a focus on KPI achievement and client experience. You will collaborate with team members to deliver world-class service, manage client books, and participate in events and