Luxury Retail Associate Manager: Client Experience Leader

Samsonite International S.A.; Ontario (CA); Vor Ort; USD 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Work-life balance

Training

Employee Discount

Paid time off

Employee Assistance Program (EAP)

401(k) with company match

Incentive program eligibility

Zusammenfassung

TUMI retailers are seeking an Associate Manager to lead client-focused sales at our luxury environment. You will build and maintain client relationships, drive sales through exceptional service, and coach store teams while upholding brand standards.

The role emphasizes strategic planning, training, and collaboration with leadership to achieve KPI targets, while maintaining ethical customer interactions and a dynamic, entrepreneurial store culture.

Qualifikationen

• Experience in luxury retail and clienteling.
• Demonstrated ability to meet and exceed sales goals and KPIs.
• Strong communication and interpersonal skills.
• Ability to mentor and coach store associates.

Aufgaben

• Meet and exceed personal sales and KPI targets including conversion, DPT, UPT, and data capture.
• Lead store initiatives, plan strategically, and drive change.
• Provide training and development through coaching and roleplay; support Store Manager.
• Communicate clearly and professionally, adapting to team needs and maintaining ethics.
• Ensure payroll accuracy and uphold training standards; follow company policies.
• Maintain visual merchandising standards and deliver a consistently superior client experience.

Kenntnisse

Sales experience

Client service

Luxury market

Team leadership

Jobbeschreibung

TUMI retailers are seeking an Associate Manager to lead client-focused sales at our luxury environment. You will build and maintain client relationships, drive sales through exceptional service, and coach store teams while upholding brand standards.

The role emphasizes strategic planning, training, and collaboration with leadership to achieve KPI targets, while maintaining ethical customer interactions and a dynamic, entrepreneurial store culture.