Client Experience Lead - Luxury Retail

TUMI

Houston (TX)

On-site

USD 65,000 - 86,000

Full time

14 days+

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Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Employee Assistance Program (EAP)

401(k) with a company match

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Job summary

TUMI's Retail team is seeking an Associate Manager who will create a client experience that reflects our brand ethos while building strong client relationships and driving sales through outstanding service. The role blends luxury lifestyle visibility with hands-on leadership on the shop floor.

The ideal candidate demonstrates passion for luxury, travel, fashion, and lifestyle markets, with proven ability to coach others, manage performance, and execute visual merchandising standards to elevate

Qualifications

Strong sales experience with a proven track record of meeting KPI metrics.
Passion for luxury retail and client service.
Ability to train and develop store associates.
Flexible availability including nights, weekends, mornings, and holidays.
Integrity and leadership by example.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics.
Lead and train store associates, providing coaching and feedback.
Maintain visual merchandising standards and a superior client experience.
Collaborate with team and adapt to change.
Manage payroll-related tasks and store operations.