Luxury Retail Closer — Clienteling & Revenue Driver

Brobston Group; Massachusetts; Vor Ort; USD 29.000 - 34.000; Vollzeit

Benefits dieser Stelle

Uncapped bonus

Employee stock purchase plan

401K with company match

Medical / Dental / Vision

Parental leave

Holidays

PTO

Benefits portal

Zusammenfassung

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with a vast network and a focus on sustainability. This Resales Specialist role is a high-energy position centered on driving revenue through expert selling, proactive client outreach, and relationship building in a fast-paced luxury retail environment.

You will manage a personal book of business, exceed daily and monthly targets, and utilize Salesforce and other tools to optimize the client journey

Qualifikationen

• 1+ year of experience working in a metrics-based retail sales environment.
• Proven track record of meeting and exceeding individual sales goals and KPIs.
• A "startup" mindset: Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
• A positive, professional demeanor with the ability to represent a luxury brand with integrity.
• Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
• Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
• Mastery of technology: Proficiency in Salesforce, Google Suite, and Mac iOS.
• Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
• Receptiveness to feedback and a commitment to continuous professional growth.
• Luxury retail experience.

Aufgaben

• Sales Mastery: Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
• Clienteling & Outreach: Manage and grow a personal "book of business" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
• Metrics Ownership: Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.
• Journey Curation: Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
• Brand Ambassadorship: Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
• Product Storytelling: Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.
• Floor Excellence: Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
• Seamless Operations: Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
• Digital Integration: Master Salesforce and internal tech tools to track client preferences and streamline the sales process.

Kenntnisse

Metrics-based sales

Relationship-building

Self-motivation

Startup mindset

Sales outreach

Attention to detail

Professional demeanor

Salesforce proficiency

Google Suite

Mac iOS proficiency

Luxury retail experience

Tools

Salesforce

Google Suite

Mac iOS

Jobbeschreibung

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with a vast network and a focus on sustainability. This Resales Specialist role is a high-energy position centered on driving revenue through expert selling, proactive client outreach, and relationship building in a fast-paced luxury retail environment.

You will manage a personal book of business, exceed daily and monthly targets, and utilize Salesforce and other tools to optimize the client journey