Luxury Resales Specialist – High-Energy Closer

The RealReal, Inc.; Boston (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Base Pay plus uncapped bonus

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental, Vision & Commuter

Paid Parental Leave

9 Paid Company Holidays

18 PTO Days

Benefitshere

Job summary

The RealReal, Inc. is seeking a Resales Specialist in Boston to drive revenue on the boutique floor. You will engage clients, grow a personal book of business, and exceed sales targets through expert suggestive selling.

Join a fast-paced, luxury retail environment where you’ll own client relationships, utilize Salesforce for CRM, and contribute to a sustainable circular economy through curated luxury experiences.

Qualifications

• 1+ year of experience in a metrics-based retail sales environment.
• Proven track record of meeting and exceeding individual sales goals and KPIs.
• A “startup” mindset: Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
• A positive, professional demeanor with the ability to represent a luxury brand with integrity.
• Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
• Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
• Mastery of technology: Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.
• Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
• Receptiveness to feedback and a commitment to continuous professional growth.

Responsibilities

• Sales Mastery: Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
• Clienteling & Outreach: Manage and grow a personal “book of business” by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
• Metrics Ownership: Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.
• Journey Curation: Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
• Brand Ambassadorship: Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
• Product Storytelling: Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.
• Floor Excellence: Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
• Seamless Operations: Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
• Digital Integration: Master Salesforce and internal tech tools to track client preferences and streamline the sales process.

Skills

Retail sales

Metrics-driven

Clienteling

Proactive outreach

Brand ambassador

Sales KPIs

Tools

Salesforce

Google Suite

Mac iOS

Job description

The RealReal, Inc. is seeking a Resales Specialist in Boston to drive revenue on the boutique floor. You will engage clients, grow a personal book of business, and exceed sales targets through expert suggestive selling.

Join a fast-paced, luxury retail environment where you’ll own client relationships, utilize Salesforce for CRM, and contribute to a sustainable circular economy through curated luxury experiences.