Luxury Retail Client Experience Lead

TUMI; Milpitas (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Employee Discount

401(k) with company match

Commuter benefits

Healthcare benefits

Job summary

Join TUMI as an Associate Manager in Milpitas, CA, where you will lead a dynamic retail team and drive premium client experiences. You will develop sales strategies, coach staff, and uphold brand standards to deliver exceptional service and growth.

We value entrepreneurial spirit, strong KPI focus, and the ability to adapt to a fast-paced luxury environment. This full-time role offers career growth, competitive compensation, and comprehensive benefits.

Qualifications

• Strong sales experience in luxury or premium retail.
• Proven ability to build client relationships.
• Willingness to work nights, weekends, and holidays.
• Knowledge of visual standards and store presentation.
• High integrity and team leadership.

Responsibilities

• Meet and exceed personal store sales and KPI targets.
• Lead and develop store associates.
• Implement visual merchandising standards.
• Provide world-class client service and support.
• Manage time, tasks and deadlines effectively.

Skills

Sales

Client Service

Leadership

Communication

Time Management

Visual Merchandising

Job description

Join TUMI as an Associate Manager in Milpitas, CA, where you will lead a dynamic retail team and drive premium client experiences. You will develop sales strategies, coach staff, and uphold brand standards to deliver exceptional service and growth.

We value entrepreneurial spirit, strong KPI focus, and the ability to adapt to a fast-paced luxury environment. This full-time role offers career growth, competitive compensation, and comprehensive benefits.