Luxury Retail Associate Manager: Client Experience & Growth

Tumi Holdings Inc; Palo Alto (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401k match

Commuter benefits

Sales bonus program

Job summary

Tumi Holdings Inc in Palo Alto seeks an Associate Manager in Retail to deliver a client experience reflecting our luxury brand, build lasting client relationships and drive sales through outstanding service. The role requires passion for luxury travel fashion, strong service orientation, and an entrepreneurial mindset.

You will lead by example, coach staff, and capitalize on growth opportunities while maintaining brand standards.

Qualifications

• Excellent client service and building lasting client relationships.
• Strong interest or passion for luxury, travel, fashion and lifestyle markets.
• Entrepreneurial mindset with growth orientation and brand stewardship.
• Ability to coach and develop store staff to meet goals.

Responsibilities

• Meet and exceed personal sales and KPI goals (conversion, DPT, UPT, Client Data Capture).
• Demonstrate initiative, prioritization, strategic thinking, and change leadership.
• Train and develop store associates; assist in quarterly personal development goal setting.
• Maintain ethical conduct, effective communication, and collaboration within the team.

Skills

Client service

Sales skills

Leadership

Communication

Job description

Tumi Holdings Inc in Palo Alto seeks an Associate Manager in Retail to deliver a client experience reflecting our luxury brand, build lasting client relationships and drive sales through outstanding service. The role requires passion for luxury travel fashion, strong service orientation, and an entrepreneurial mindset.

You will lead by example, coach staff, and capitalize on growth opportunities while maintaining brand standards.