Luxury Retail Cashier & Customer Service Pro

Tapestry (Coach/Kate Spade); Clarksburg (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

Coach is seeking a cashier/retail associate to deliver exceptional customer service and operate at the register with accuracy in a luxury setting in the United States. The role supports the Insider program, promotes add-on sales, and maintains cash wrap organization.

Flexibility to work nights, weekends, and peak periods is required; prior luxury retail experience is a plus. This position emphasizes service, compliance, and teamwork.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment, and strong English language proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

Communication

Flexibility

Tools

POS systems

Mobile technology

Basic computer skills

Job description

Coach is seeking a cashier/retail associate to deliver exceptional customer service and operate at the register with accuracy in a luxury setting in the United States. The role supports the Insider program, promotes add-on sales, and maintains cash wrap organization.

Flexibility to work nights, weekends, and peak periods is required; prior luxury retail experience is a plus. This position emphasizes service, compliance, and teamwork.