Luxury Retail Cashier & Guest Experience Specialist

Tapestry (Coach/Kate Spade); Concord (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Coach is a global luxury fashion house renowned for craftsmanship. We seek a friendly cashier with a passion for luxury retail to join our team and deliver exceptional service at the checkout.

You will promote the Insider Program, handle returns, and maintain accurate cash handling while guiding customers in a fast-paced environment, staying organized and professional on the sales floor.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems and basic computer skills.
• Ability to work in a fast-paced environment and weekend shifts.
• Strong English language proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

POS systems

English proficiency

Retail environment

Tools

POS system

Job description

Coach is a global luxury fashion house renowned for craftsmanship. We seek a friendly cashier with a passion for luxury retail to join our team and deliver exceptional service at the checkout.

You will promote the Insider Program, handle returns, and maintain accurate cash handling while guiding customers in a fast-paced environment, staying organized and professional on the sales floor.