Luxury Retail Brand Ambassador & Sales Support II

Tapestry, Inc.; Oakbrook (SC); On-site; USD 42,981,000 - 62,323,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to welcome clients with warmth, assist at the cash wrap, and keep the sales floor organized for an efficient shopping experience.

You will help process shipments, stockrooms, and merchandising updates while supporting team members and upholding our brand standards, with an emphasis on excellent customer service and strong English communication.

Qualifications

• 1+ year of previous retail experience (cashier/stock).
• Knowledge of fashion trends and marketplace competition.
• Familiarity with cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Fashion trend knowledge

Multitasking

Communication

Organizational skills

English proficiency

Education

Education and experience mix

Tools

POS systems

iPad

Walkie talkie

Laptop

Internet

Job description

Coach is seeking a Sales Support Associate to welcome clients with warmth, assist at the cash wrap, and keep the sales floor organized for an efficient shopping experience.

You will help process shipments, stockrooms, and merchandising updates while supporting team members and upholding our brand standards, with an emphasis on excellent customer service and strong English communication.