Luxury Retail Associate Manager: Elevate Client Experiences

TUMI; Palm Desert (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

EAP

401(k) with company match

Incentive program

Job summary

TUMI is seeking an Associate Manager for its retail team in Palm Desert, CA. This role focuses on creating an exceptional client experience that reflects the brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate will have a passion for luxury markets and a proactive, entrepreneurial mindset. The position offers opportunities for growth through enhanced client awareness, world-class service, and KPI-driven performance.

Qualifications

• Experience delivering client-focused service in luxury retail.
• Proven ability to meet sales goals and key performance indicators (KPIs).
• Strong communication and relationship-building skills.
• Flexibility to work nights, weekends, and holidays as needed.
• Ability to lead by example and develop others.

Responsibilities

• Meet and exceed personal sales and KPI targets.
• Demonstrate leadership, initiative, and strategic thinking.
• Coach and develop store associates with regular feedback.
• Maintain high standards of client experience and visual presentation.
• Adhere to store policies and drive ethical conduct.

Skills

Client service

Sales driven

Leadership

Communication

Time management

Initiative

Job description

TUMI is seeking an Associate Manager for its retail team in Palm Desert, CA. This role focuses on creating an exceptional client experience that reflects the brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate will have a passion for luxury markets and a proactive, entrepreneurial mindset. The position offers opportunities for growth through enhanced client awareness, world-class service, and KPI-driven performance.