Luxury Retail Associate Manager: Elevate Client Experience

Samsonite International S.A.; Palo Alto (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

Employee Assistance Program (EAP)

Comprehensive benefits package

Quarterly sales bonus program

Job summary

TUMI is seeking an Associate Manager to lead client experiences in our luxury retail environment. You will drive sales, build strong client relationships, and mentor store associates while upholding the TUMI brand's ethos and visual standards.

The role emphasizes initiative, integrity, and the ability to manage time, develop others, and adapt to evolving business goals across evenings, weekends, and holidays.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time management skills.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
• Communication And Relationship Building: Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team. Demonstrate ethical conduct when completing job duties. Promote the organization’s business goals and adapt flexibly to change. Ability to remain calm and deescalate situations. Collaborate effectively with team.
• Compliance: Manage personal timecards to ensure payroll accuracy. Maintain Tumi University Training. Adhere to all company policies and procedures.
• Visual Merchandising/Client Experience: Ensure the store follows the visual guidelines and directives. Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.

Skills

Luxury retail

Client service

Sales goals

Team leadership

Job description

TUMI is seeking an Associate Manager to lead client experiences in our luxury retail environment. You will drive sales, build strong client relationships, and mentor store associates while upholding the TUMI brand's ethos and visual standards.

The role emphasizes initiative, integrity, and the ability to manage time, develop others, and adapt to evolving business goals across evenings, weekends, and holidays.