Luxury Retail Associate Manager — Client Experience

RiseMe; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Commuter benefits

Sales bonus

Job summary

TUMI’s Retail team seeks an Associate Manager who creates a client experience that reflects our brand ethos while building strong relationships and driving sales through outstanding service.

The ideal candidate is passionate about luxury fashion and travel, with proven sales success and the ability to coach others, manage time, and adapt to a fast-paced environment. Growth opportunities and competitive benefits are offered.

Qualifications

• Understand the TUMI brand and demonstrate passion for lifestyle and client service.
• Collaborative mindset and openness to feedback are essential.
• Role involves physical store duties and leadership by example.

Responsibilities

• Meet and exceed store and personal sales goals and KPI metrics.
• Show initiative, plan/prioritize, and champion change with excellence.
• Train and develop staff; provide coaching and feedback.
• Communicate effectively; maintain ethical conduct and adapt to change.
• Manage timecards, training, and store policies; ensure visual standards.
• Deliver superior client experience and uphold brand guidelines.

Skills

Brand passion

Collaborative

Sales experience

Sales targets

Flexible schedule

Integrity

Time management

Tools

Store operations

Job description

TUMI’s Retail team seeks an Associate Manager who creates a client experience that reflects our brand ethos while building strong relationships and driving sales through outstanding service.

The ideal candidate is passionate about luxury fashion and travel, with proven sales success and the ability to coach others, manage time, and adapt to a fast-paced environment. Growth opportunities and competitive benefits are offered.