Luxury Retail Associate Manager - Client Experience & Sales

Samsonite International S.A; Charlotte, Northern (NC, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Employee Assistance Program (EAP)

401(k) with a company match

Incentive program eligibility

Job summary

Tumi is seeking an Associate Manager for its Retail team to create a client experience that reflects our brand ethos, while building strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service with a passion for luxury, travel, fashion, and lifestyle markets.

The role rewards initiative, leadership, and a growth mindset as we strive to increase sales, KPI performance, and world-class client service.

Qualifications

• Commitment to client service and building client relationships.
• Ability to drive sales while delivering world-class service.
• Willingness to mentor and develop store team members.

Responsibilities

• Meet and exceed personal sales and KPI targets (conversion, DPT, UPT, Client Data Capture).
• Demonstrate initiative, plan, prioritize, and champion change.
• Train and develop store associates; support quarterly goal setting for development.
• Coaching and provide feedback; foster a 360-degree coaching culture; welcome constructive feedback.
• Communicate effectively; uphold ethical standards and represent the brand.

Skills

Client service

Sales drive

Leadership

Initiative

Training & development

Coaching

Communication

Relationship building

Job description

Tumi is seeking an Associate Manager for its Retail team to create a client experience that reflects our brand ethos, while building strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service with a passion for luxury, travel, fashion, and lifestyle markets.

The role rewards initiative, leadership, and a growth mindset as we strive to increase sales, KPI performance, and world-class client service.