Luxury Resort Host – Napa Valley Dining

Auberge Collection; Napa (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Stanly Ranch, Auberge Collection in Napa is seeking a Restaurant Host to deliver warm, attentive service from arrival to departure. You will manage check-ins, greetings, phone inquiries, reservations, and seating while coordinating with restaurant and pool staff to ensure smooth flow and accuracy in records.

The role requires minimal age for alcohol service, experience in hospitality, and fluency in English.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Current Food Handler's Card required (within 30 Days of Hire).
• RBS Training required (within 30 Days of Hire).

Responsibilities

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Skills

Customer service

Hospitality

English fluency

Communication

Reservations

Multitasking

Flexibility

Job description

Stanly Ranch, Auberge Collection in Napa is seeking a Restaurant Host to deliver warm, attentive service from arrival to departure. You will manage check-ins, greetings, phone inquiries, reservations, and seating while coordinating with restaurant and pool staff to ensure smooth flow and accuracy in records.

The role requires minimal age for alcohol service, experience in hospitality, and fluency in English.