Guest Experience Host – Luxury Napa Resort

Stanly Ranch, Auberge Collection; Napa (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

Stanly Ranch, Auberge Collection in Napa Valley seeks a Restaurant Host to uphold the welcoming atmosphere of our Auberge family. The role delivers exceptional service from guest arrival to departure, ensuring a positive dining experience.

Candidates should have hospitality or customer service experience, strong English communication, and flexibility to work a variable schedule, including weekends and holidays.

Qualifications

• Must hold a valid Food Handler's Card within 30 days of hire.
• RBS training completed within 30 days.
• Experience in customer service or hospitality, preferably in a high-end setting.
• Clear English communication; ability to speak and write in English fluently.
• Must meet minimum age to serve alcohol.
• Flexibility to work weekends and holidays.

Responsibilities

• Greet guests warmly, provide courteous service, and manage check-ins and seating.
• Answer phones, take reservations, and record in reservation systems.
• Coordinate with restaurant/pool staff to optimize guest placements and avoid overbooking.
• Assist with station charts, assign stations, and guide servers on table setup.
• Maintain cleanliness and organization of the host station and work areas.
• Monitor guest profiles, VIP arrivals, and special requests in the reservation system.
• Ensure menus and wine lists are up-to-date and well-stocked.
• Resolve guest complaints promptly to ensure satisfaction.
• Know hotel services and local attractions and answer guest questions.

Skills

Customer service

English fluency

Hospitality

Flexible schedule

Education

Food Handler's Card

RBS Training

Job description

Stanly Ranch, Auberge Collection in Napa Valley seeks a Restaurant Host to uphold the welcoming atmosphere of our Auberge family. The role delivers exceptional service from guest arrival to departure, ensuring a positive dining experience.

Candidates should have hospitality or customer service experience, strong English communication, and flexibility to work a variable schedule, including weekends and holidays.