Luxury Resort Guest Concierge

Stanly Ranch, Auberge Collection; Napa (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Stanly Ranch, Auberge Collection, located in Napa Valley, seeks a Ranch Host to create exceptional first and lasting impressions for guests. You will welcome arrivals, assist with check-in/check-out, handle reservations, and respond to guest needs with warmth and professionalism.

The role supports seamless service across hotel departments, contributing to a memorable, luxury guest experience. One year of luxury resort experience and strong communication are preferred; familiarity with hotel

Qualifications

• 1 year of experience in a similar role at a luxury resort.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Welcome guests on arrival and manage check-in/check-out.
• Address guest inquiries and provide information on services and local attractions.
• Manage room reservations and assist in room assignments.
• Resolve guest issues to ensure high satisfaction.
• Serve as a hub between guests and hotel departments.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Tools

Hotel management systems

Basic computer skills

Job description

Stanly Ranch, Auberge Collection, located in Napa Valley, seeks a Ranch Host to create exceptional first and lasting impressions for guests. You will welcome arrivals, assist with check-in/check-out, handle reservations, and respond to guest needs with warmth and professionalism.

The role supports seamless service across hotel departments, contributing to a memorable, luxury guest experience. One year of luxury resort experience and strong communication are preferred; familiarity with hotel