Guest Services Supervisor - Napa Luxury Resort

Auberge Collection; Napa (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

Stanly Ranch, Auberge Collection in Napa seeks a Guest Services Supervisor to ensure smooth guest experiences across the front desk and lobby. You will train staff, supervise agents, manage check-in/out, and respond promptly to guest inquiries.

Ideal candidates bring 1–2 years in a similar role, strong interpersonal and communication skills, the ability to juggle multiple tasks, and basic computer skills. This role emphasizes safe, professional service in a luxury resort setting.

Qualifications

• 1-2 years of experience in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Basic computer skills.

Responsibilities

• Welcome guests and provide excellent customer service.
• Supervise and oversee front desk and guest service agents.
• Ensure timely check-in and check-out for guests.
• Address guest inquiries and complaints promptly and professionally.
• Train new staff on company policies and procedures.
• Monitor and manage room reservations and availability.
• Prepare daily reports and perform administrative tasks.
• Handle cash and credit card transactions and balance cash drawer.
• Foster a positive work environment and lead by example.
• Maintain a clean and organized lobby and public areas.

Skills

Interpersonal skills

Communication skills

Multitasking

Basic computer skills

Job description

Stanly Ranch, Auberge Collection in Napa seeks a Guest Services Supervisor to ensure smooth guest experiences across the front desk and lobby. You will train staff, supervise agents, manage check-in/out, and respond promptly to guest inquiries.

Ideal candidates bring 1–2 years in a similar role, strong interpersonal and communication skills, the ability to juggle multiple tasks, and basic computer skills. This role emphasizes safe, professional service in a luxury resort setting.