Napa Valley Luxury Guest Services Host

Auberge Collection

Napa (CA)

On-site

USD 32,000 - 39,000

Full time

14 days+

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Job summary

Auberge Collection's Stanly Ranch in Napa seeks a warm, service-driven Ranch Host to deliver seamless arrivals, manage reservations, answer guest needs and act as a hub between guests and hotel departments. This role emphasizes hospitality, proactive service, and collaboration within a luxury resort setting.

One year of luxury resort experience and strong communication are preferred, with the ability to multitask in a fast-paced environment.

Qualifications

1 year of experience in a similar role at a luxury resort.
Strong interpersonal and communication skills.
Ability to handle multiple tasks efficiently.
Familiarity with hotel management systems and basic computer skills.

Responsibilities

Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.