Ranch Guest Experience Host

Stanly Ranch; Napa (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Stanly Ranch in Napa Valley seeks a friendly Ranch Host to welcome guests, manage arrivals and departures, and serve as a central link between guests and hotel departments.

You will handle reservations, answer guest questions about services and local attractions, and resolve issues to ensure memorable stays. This role supports Auberge Collection's luxury hospitality standards and guest experiences.

Qualifications

• 1 year of experience in a similar role at a luxury resort.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Welcome guests upon arrival, check-in, and check-out.
• Address guest inquiries and provide information on services and amenities.
• Manage room reservations and assist with room assignments.
• Handle guest issues and find timely solutions.
• Serve as a hub between guests and hotel departments, maintaining records.

Skills

Interpersonal skills

Communication skills

Multitasking

Hotel systems

Tools

Hotel software

Computer basics

Job description

Stanly Ranch in Napa Valley seeks a friendly Ranch Host to welcome guests, manage arrivals and departures, and serve as a central link between guests and hotel departments.

You will handle reservations, answer guest questions about services and local attractions, and resolve issues to ensure memorable stays. This role supports Auberge Collection's luxury hospitality standards and guest experiences.