Guest Experience Supervisor - Luxury Resort

Stanly Ranch, Auberge Collection; Napa (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Stanly Ranch, Auberge Collection in Napa Valley seeks a Guest Services Supervisor to ensure exceptional guest service and smooth front desk operations. You will train staff, schedule shifts, and provide feedback to team members while maintaining safety and guest satisfaction standards.

The role requires overseeing check-in/out processes, resolving guest inquiries, and coordinating reservations with attention to detail and strong communication.

Qualifications

• 1-2 years of experience in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Basic computer skills.

Responsibilities

• Welcome guests and provide excellent customer service.
• Supervise and oversee the performance of front desk and guest service agents.
• Ensure timely and accurate check-in and check-out for guests.
• Address guest inquiries and complaints promptly and professionally.
• Train new staff members on company policies and procedures.
• Monitor and manage room reservations and availability.
• Prepare daily reports and perform administrative tasks.
• Handle cash and credit card transactions, and balance cash drawer.
• Foster a positive work environment and lead by example.
• Maintain a clean and organized lobby and public area.

Skills

Interpersonal skills

Communication skills

Multitasking

Basic computer skills

Job description

Stanly Ranch, Auberge Collection in Napa Valley seeks a Guest Services Supervisor to ensure exceptional guest service and smooth front desk operations. You will train staff, schedule shifts, and provide feedback to team members while maintaining safety and guest satisfaction standards.

The role requires overseeing check-in/out processes, resolving guest inquiries, and coordinating reservations with attention to detail and strong communication.