Luxury Resident Concierge & Guest Services

FirstService Residential; Austin (TX); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401k with company match

Paid holidays

Résumé du poste

FirstService Residential is seeking a concierge to deliver 5-star, community-living experiences in a luxury Austin setting. You will greet residents, manage front desk operations, and coordinate reservations and services to fulfill resident requests.

This full-time, non-exempt role emphasizes superior customer service, strong communication, and a polished, professional presence. Familiarity with local attractions and safety procedures is important.

Qualifications

• High school diploma or equivalency required.
• A degree in hospitality management or business administration strongly desired.
• Fluency in one or more foreign languages is a plus.
• Minimum of one year of high-end/luxury hospitality or property management experience preferred.
• Excellent verbal and written communication skills.
• Strong organization skills with ability to manage multiple priorities.
• Friendly, courteous, service-oriented, and professional with residents and guests.
• Ability to work independently with minimal supervision.
• Team player with a strong work ethic.

Responsabilités

• Greet and assist residents and guests warmly.
• Maintain an active presence at the Front Desk and monitor access to the property.
• Handle concierge duties including mail, reservations, transportation, and errands.
• Develop relationships with local businesses to fulfill resident requests.
• Provide directions and information about local amenities and events.
• Complete Daily Activity Reports and incident reports as required.
• Report dissatisfaction to General Manager or Lead Concierge.
• Maintain professional appearance and demeanor at all times.

Connaissances

Verbal communication

Written communication

Organization

Customer service

Independence

Team player

Discretion

Formation

High school diploma or equivalency

Hospitality management or business administration degree desired

Outils

Microsoft Office

Information systems

Description du poste

FirstService Residential is seeking a concierge to deliver 5-star, community-living experiences in a luxury Austin setting. You will greet residents, manage front desk operations, and coordinate reservations and services to fulfill resident requests.

This full-time, non-exempt role emphasizes superior customer service, strong communication, and a polished, professional presence. Familiarity with local attractions and safety procedures is important.