Luxury Concierge: Curate City Experiences

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

1 Hotel Austin, L.L.C. is seeking a proactive Concierge to enhance guest experiences by offering expert knowledge of local attractions and dedicated service.

You will create tailored recommendations, manage reservations, and coordinate transportation with our team to ensure impeccable guest satisfaction. The role emphasizes attentiveness, professionalism, and the ability to anticipate guest needs in a fast-paced, luxury hotel environment.

Qualifications

• Experience in hospitality or concierge roles.
• Ability to communicate effectively with guests.
• Knowledge of city attractions and transit options.
• Professional appearance and demeanor.

Responsibilities

• Provide guests access to city attractions, events and experiences.
• Record guest preferences in profiles to tailor recommendations.
• Arrange theatre tickets, transportation, dining reservations and excursions.
• Assist guests with deliveries, messages and special requests.
• Train new concierges in best practices and guest service.

Skills

Multitasking

Public speaking

Customer service

English fluency

Teamwork

Adaptability

Job description

1 Hotel Austin, L.L.C. is seeking a proactive Concierge to enhance guest experiences by offering expert knowledge of local attractions and dedicated service.

You will create tailored recommendations, manage reservations, and coordinate transportation with our team to ensure impeccable guest satisfaction. The role emphasizes attentiveness, professionalism, and the ability to anticipate guest needs in a fast-paced, luxury hotel environment.