Luxury Residential Concierge - Elevate Resident Experience

WRMC, Inc.; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short term disability (STD)

Long term disability (LTD)

Employee assistance program (EAP)

Identity theft protection

Pet insurance

Retirement

Paid Time Off (PTO)

Job summary

WRMC, Inc. is seeking a polished Concierge for a luxury multifamily community in Austin. You will welcome residents, guests, and vendors, manage building access, and serve as a trusted contact for daily needs while upholding privacy and high professional standards.

The role emphasizes discretion, superior service, and the ability to thrive in a fast-paced, high-touch environment. Previous hospitality or concierge experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality, luxury residential, concierge, or customer service roles preferred.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Attention to detail

Multitasking

Tech proficiency

Discretion

Flexibility

Education

High school diploma or equivalent

Job description

WRMC, Inc. is seeking a polished Concierge for a luxury multifamily community in Austin. You will welcome residents, guests, and vendors, manage building access, and serve as a trusted contact for daily needs while upholding privacy and high professional standards.

The role emphasizes discretion, superior service, and the ability to thrive in a fast-paced, high-touch environment. Previous hospitality or concierge experience is preferred.