Luxury Residential Concierge — Elevate Resident Experience

Worth Ross Management Co.; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short term disability (STD)

Long term disability (LTD)

Employee assistance program (EAP)

Identity theft protection

Pet insurance

Retirement

Paid Time Off (PTO)

Job summary

Worth Ross Management Co. seeks a polished Concierge for our luxury multifamily community in Austin. You will greet residents, guests, and vendors, manage access, and ensure privacy with exceptional service.

Join a fast-paced, high-touch environment where discretion, strong communication, and a client-first mindset are essential. Weekend and holiday availability is required to support residents' needs and events.

Qualifications

• High school diploma or equivalent.
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Communication

Attention to detail

Multitasking

Technology literacy

Discretion

Flexibility

Education

High school diploma or equivalent

Tools

BuildingLink

Job description

Worth Ross Management Co. seeks a polished Concierge for our luxury multifamily community in Austin. You will greet residents, guests, and vendors, manage access, and ensure privacy with exceptional service.

Join a fast-paced, high-touch environment where discretion, strong communication, and a client-first mindset are essential. Weekend and holiday availability is required to support residents' needs and events.