Luxury Reservations Specialist - Guest Experience & Revenue

Foley Entertainment Group; Santa Barbara (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Foley Entertainment Group is looking for a Reservation Agent in Santa Barbara, CA. The ideal candidate will manage day-to-day reservation operations, ensuring accuracy and exceptional service for guests.

This role involves answering inquiries, maximizing revenue through upselling, and creating tailored experiences for guests. Candidates should have a high school diploma and preferably experience in luxury hospitality.

Qualifications

• Prior luxury hospitality experience preferred.
• Ability to influence others to upsell products and services.
• Ability to work a varied schedule including days, nights, weekends, and holidays.

Responsibilities

• Create bespoke experiences for guests.
• Ensure all reservation activity is attended and accurate.
• Maximize revenue through suggestive selling techniques.

Skills

Strong computer skills

Excellent selling skills

Strong customer development and relationship management skills

Strong communication skills

Ability to multitask

Education

High School Diploma or equivalent

Tools

Hospitality software

Job description

Foley Entertainment Group is looking for a Reservation Agent in Santa Barbara, CA. The ideal candidate will manage day-to-day reservation operations, ensuring accuracy and exceptional service for guests.

This role involves answering inquiries, maximizing revenue through upselling, and creating tailored experiences for guests. Candidates should have a high school diploma and preferably experience in luxury hospitality.