Luxury Reservations Specialist

Hyatt Hotels Corporation; Beverly Hills (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

L'Ermitage Beverly Hills is seeking a Reservations Agent to deliver warm, personalized service to guests. You will handle new reservations, modifications, and cancellations via phone, email, or fax, verify availability and rates, and upsell where appropriate to maximize revenue.

Accurate data entry in the reservation system and adherence to policies are essential. The role requires excellent communication, attention to detail, and a professional appearance.

Qualifications

• 2+ years of direct customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to upsell and handle guest requests gracefully.

Responsibilities

• Provide telephone services for guests and direct calls to the appropriate staff.
• Manage reservations using the hotel's system with accuracy and attention to detail.
• Explain room types, rates, and hotel facilities to guests.
• Respond to guest requests promptly and professionally.

Skills

Customer service

Phone etiquette

Upselling

MS Office

Education

High School diploma

Tools

Opera PMS

Reservation system

Job description

L'Ermitage Beverly Hills is seeking a Reservations Agent to deliver warm, personalized service to guests. You will handle new reservations, modifications, and cancellations via phone, email, or fax, verify availability and rates, and upsell where appropriate to maximize revenue.

Accurate data entry in the reservation system and adherence to policies are essential. The role requires excellent communication, attention to detail, and a professional appearance.