Luxury Reservations Specialist

Thehotelcalifornian; Santa Barbara (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Thehotelcalifornian in Santa Barbara is hiring a Reservation Agent responsible for managing reservation operations while providing excellent customer service. The role requires multitasking capabilities, strong selling skills, and the ability to collaborate with various departments to ensure guest satisfaction.

Ideal candidates should have a High School Diploma, prior experience in luxury hospitality is preferred, and possess strong communication and computer skills. A dynamic work schedule is expected, including weekends and holidays.

Qualifications

• High School Diploma or equivalent.
• Prior luxury hospitality experience preferred.
• Ability to multitask between different computer systems.
• Strong communication skills (verbal, listening, writing).
• Ability to influence others to upsell products.

Responsibilities

• Create bespoke experience for guests.
• Ensure reservation lines are always attended.
• Maximize revenue through upselling techniques.
• Assist with prearrival processes for all guests.

Skills

Selling skills

Customer relationship management

Multitasking

Communication skills

Computer skills

Education

High School Diploma or equivalent

Job description

Thehotelcalifornian in Santa Barbara is hiring a Reservation Agent responsible for managing reservation operations while providing excellent customer service. The role requires multitasking capabilities, strong selling skills, and the ability to collaborate with various departments to ensure guest satisfaction.

Ideal candidates should have a High School Diploma, prior experience in luxury hospitality is preferred, and possess strong communication and computer skills. A dynamic work schedule is expected, including weekends and holidays.