Luxury Resort Reservations Specialist

Bishop's Lodge, Auberge Collection; Santa Fe (NM); On-site; USD 32,000 - 52,000; Full time

Job summary

Bishop’s Lodge, Auberge Collection in Santa Fe, NM seeks a Reservations Agent to curate bespoke reservations with grace and sophistication for discerning guests. You will input guest details, manage inquiries, and maintain deep knowledge of resort amenities, packages, and local activities.

Ideal candidates have two years in hospitality or reservations, strong communication skills, and a team-oriented approach to deliver unparalleled service in a luxury setting.

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Responsibilities

• Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information.
• Respond to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintain complete knowledge of resort facilities/services, hours of operation, accommodations, rates, packages, spa offerings, and local attractions.
• Assist and ensure effective guest challenge resolution, working with other departments to resolve issues and exceed guest expectations when possible.
• Ensure that all billing and financial transactions are accurately executed on behalf of guests.
• Upsell services and offerings as appropriate, ensuring guests are educated about resort offerings.

Skills

Guest service

Sales skills

Phone etiquette

Team player

Job description

Bishop’s Lodge, Auberge Collection in Santa Fe, NM seeks a Reservations Agent to curate bespoke reservations with grace and sophistication for discerning guests. You will input guest details, manage inquiries, and maintain deep knowledge of resort amenities, packages, and local activities.

Ideal candidates have two years in hospitality or reservations, strong communication skills, and a team-oriented approach to deliver unparalleled service in a luxury setting.