Luxury Hotel Reservations Specialist

Wequassett; Beverly Hills (CA); On-site; USD 34,000 - 36,000; Full time

Job summary

L’Ermitage Beverly Hills is seeking a Reservations Agent to warmly and efficiently handle all reservation inquiries. You will manage bookings, convey accurate room information, rates, and policies, and upsell where appropriate to maximize revenue.

The role demands excellent communication, attention to detail, and a professional, hospitable demeanor in a luxury hotel setting. Work will involve telephone and written inquiries, coordinating with sales and other departments, and maintaining precise

Qualifications

• 2+ years direct customer service experience in a hotel/lodging environment highly preferred.
• Strong communication and problem solving abilities required.
• Experience using reservation systems and taking ownership of guest inquiries.

Responsibilities

• Provide telephone services for guests and direct calls to the appropriate personnel.
• Manage reservations using the hotel's PMS, ensuring accuracy and attention to detail.
• Respond to guest requests with accurate information about rooms, rates and hotel amenities.

Skills

Customer service

Communication

Problem solving

Upselling

Tools

PMS software (Opera)

Microsoft Office

Job description

L’Ermitage Beverly Hills is seeking a Reservations Agent to warmly and efficiently handle all reservation inquiries. You will manage bookings, convey accurate room information, rates, and policies, and upsell where appropriate to maximize revenue.

The role demands excellent communication, attention to detail, and a professional, hospitable demeanor in a luxury hotel setting. Work will involve telephone and written inquiries, coordinating with sales and other departments, and maintaining precise